CH!P

Opening Hours

Summer Semester 2020

Dear students,

due to the current situation the CH!P is unfortunately temporarily closed. You can still contact us by e-mail. For software installations we can arrange individual appointments.


Best regards,

Your Ch!p-Team


Kontakt

E-Mail:   chip(at)hs-harz.de

Phone:  +49 3943 659 195 (usually staffed from 10-14 o'clock)

Office:     4.216 (House 4, by appointment)

 

Team

Kajetan von Hollen - Media and Games Concept Development

Max Bünsche - International Business Studies

All about the CH!P

What´s  the CH!P?

 

The CH!P is the computer Helpdesk of the Harz University. It supports the students in their daily use with their PCs, notebooks, the computer labs and the corresponding printing system as well as the university network.   

 

Furthermore, CH!P members offer various courses on relevant topics from time to time.


What are the CH!P's tasks

 

The area of responsibility of the CH!P includes among others:

 

- Assistance with problems around PC, notebook and smartphone
- IT introductory courses
- Supervision of the computer labs


What to do in case of problems?

 

During the opening hours every student can visit the office in house 4, room 4.216. The CH!P team provides comprehensive, competent and friendly advice on any problem. Alternatively, the Service-Ticket-System  (STS) can also be used.   

 

If a problem cannot be solved immediately, it is possible to leave the relevant device at the office. After a successful troubleshoot, the student will be informed immediately.


CH!P not available?

 

In case the CH!P is not available, please contact the IT Service Centre of the university:

 

- E-Mail:     Service Ticket System or rz(at)hs-harz.de
- Hotline:    03943 659 911
 

You will also find detailed service information on the IT Service Centre's website.

Microsoft Office free for students

MS Office 2016 can be downloaded for free from the IT Service Centre’s website. First you have to log in with your u-number on the website of the university. Then visit the page of the IT Service Centre, where you will find the links under "Software". You will then be redirected to the download area. Make sure that you are in the university network. Step two: uninstall all existing office products. Now install Office on your computer as usual and start it. The university has a license server from Microsoft, the software activates itself automatically and is valid for half a year.