What are the CH!P's tasks?

The area of responsibility of the CH!P includes among others:

• Assistance with problems around PC, notebook and smartphone
• IT introductory courses
• Supervision of the computer labs

What to do in case of problems?

During the opening hours every student can visit the office in house 4, room 4.204. The CH!P team provides comprehensive, competent and friendly advice on any problem. Alternatively, you may contact us via phone or email:

• Büro: Haus 4, 4.204
• Tel.: +49 3943 659 195
• Mail: chip(at)hs-harz.de
• Service ticket system (STS) and FAQ (eduroam connection required)

We will do our best to solve your problem as quickly and reliably as possible.

CH!P not available?

In case the CH!P is not available, please contact the IT Service Centre of the university:

• E-Mail:     Service Ticket System
• Hotline:    03943 659 911

You will also find detailed service information on the IT Service Centre's website.

What if I forgot to download my new password?

We can only point you in the right direction:

If you’ve forgotten your password or didn’t download your new login credentials in time, please contact the Admissions and Registrar's Office or the Info Point at the Campus Center.

I can't connect to WiFi - What can I do?

It is a well-known issue that connecting to the Wi-Fi or eduroam doesn’t always work straight away.

Here are a few tips:

1. Make sure your password is correct.
It is updated at the start of each semester. Also check whether you have changed it yourself.

2. Setting up with geteduroam or eduroamCAT
If you’re sure that all your details are correct but you still can’t connect to the Wi-Fi, your device probably needs help finding the right certificates. You can use one of the solutions below:

a) the geteduroam app (easiest):

For: Common operating systems (Android, iOS/iPadOS/macOS, Windows, Linux)

Sometimes the device simply struggles a bit with configuring the eduroam network. In these cases, you can install the geteduroam app: www.geteduroam.app

The app will then configure access to the network for your device; all you need to do is open it,
search for your university as your institution and follow the steps within the app to complete the process.

Make sure you remove eduroam from your Wi-Fi settings beforehand or have it forgotten.

b) Or eduroamCAT:

For: Even more systems.

Alternatively, you can install eduroamCAT. Depending on your device, the process is slightly different and may be a little more complex. You can download eduroamCAT here: cat.eduroam.org

Make sure you remove eduroam from your Wi-Fi settings beforehand or have your device forget it.

Step-by-step instructions:

• WIFI setup

I can't log in to stud.ip - How do I activate the 2 factor authentication (2FA)?

To create a 2FA token, you have two options:

1. In-person visit at the university

If you are able to visit the university in the near future, please follow the instructions on the Computing Centre’s website regarding two-factor authentication: 2FA Guide of Hochschule Harz

2. Setup via an online conference

If you are not able to visit the university, we offer the option to create your token via an online conference. Please proceed as follows:

a) Contact us

Call us at +49 3943/659-195.
You can find CH!P’s opening hours here.

b) Preparation before the conference

Before participating in the conference, please prepare the following:

• Download the app "2FA Authenticator (2FAS)" to your smartphone.
  (Unfortunately, the university's 2FA is not compatible with all common 2FA apps.)
• Have your university ID card and a camera ready to verify your identity.
• Call CH!P by phone (see above) to proceed.

How can I get Microsoft 365 / Office 365 for free?

Through our partner AcadCloud, part of SoftwareOne AG, you will be provided with an A3 licence for Microsoft Office free of charge.

You can activate your licence for one year by following the steps below – as long as you are studying here, you can reactivate the licence annually and thus gain long-term access to Microsoft Office.

Activate Office:

• Log in here on the university website.
• On this page (hs-harz.de/chip), you will find a tile for software.
  • There is a link there that takes you to the SoftwareOne portal.
• Log in at the top of the AcadCloud/SoftwareOne page (using your university login).
• Click on ‘Products’ (purple button) and select Office 365.
• Add the licence to your basket and then open it.
• In the shopping basket, you will be guided through a purchase process (for €0.00), which you must click through. 
  • (You do not need to provide any payment details.)
• Once you have purchased the licence, your account details will be sent to your university email address.
  • You can then use these to log in to the Office programmes.

To reactivate the licence after a year, you simply need to go through the same process again.

Notes:

• You can change your account password via the SoftwareOne portal or have it sent to you again (reset).
  • To do this, go to ‘Log in’ on the SoftwareOne portal and then click on your name. There you will find the ‘Identities’ section and your account with some purple buttons.

How do I connect to the university network from afar? - eduVPN

If you want to connect to university network from afar, so you can use specific services like the virtual pcs, you can establish a VPN connection via eduVPN.

Prerequisets

You need:

• Your university log in data: u-Number and Password
• an active 2 factor authentication for your university account

Instructions

• Download eduVPN from the official site: https://www.eduvpn.org/client-apps/ 
• Install and open the Application
• Search for "Harz" and select "Hochschule Harz" or "Harz University of Applied Sciences" for your institution
• You should be redirected to a login page from the university. Log in with your u-Number and Password and then enter the one time password from your 2fa app.
• The connection should now be established.

After you established a connection one log-in session should remain active for 7 days. After that you will need to log in again to use the vpn service.

How do I connect my Smart TV to the internet at the university?

If you want to use your Smart TV you probably will not be able to connect it to eduroam (wifi). You can use a cable connection (ethernet) at your dorm instead.

You'll need:

• An ethernet cable
• (maybe) an ethernet adapter for your Smart TV
• your university login data (u-Number and password)

Connect your Smart TV (or Chromecast, Fire TV, ...) to ethernet

• Connect your Smart TV via the ethernet cable with the outlet in your wall.
• Start your Smart TV and open any browser on that TV.
• An authentication page should open automatically.
• Log in with your university log in data.
• The Smart TV should now have access to the internet.

Be aware that some services could still be prohibited by the dorms internet provider and firewall.

This process was tested on a Fire TV Stick with an Amazon Fire TV to ethernet adapter.