What are the CH!P's tasks?

The area of responsibility of the CH!P includes among others:

• Assistance with problems around PC, notebook and smartphone
• IT introductory courses
• Supervision of the computer labs

What to do in case of problems?

During the opening hours every student can visit the office in house 4, room 4.204. The CH!P team provides comprehensive, competent and friendly advice on any problem. Alternatively, the Service Ticket System (STS) can also be used.

If a problem cannot be solved immediately, it is possible to leave the relevant device at the office. After a successful troubleshoot, the student will be informed immediately.

CH!P not available?

In case the CH!P is not available, please contact the IT Service Centre of the university:

• E-Mail:     Service Ticket System
• Hotline:    03943 659 911

You will also find detailed service information on the IT Service Centre's website.

I can't log in to stud.ip - How do I activate the 2 factor authentication (2FA)?

To create a 2FA token, you have two options:

1. In-person visit at the university

If you are able to visit the university in the near future, please follow the instructions on the Computing Centre’s website regarding two-factor authentication: 2FA Guide of Hochschule Harz

2. Setup via an online conference

If you are not able to visit the university, we offer the option to create your token via an online conference. Please proceed as follows:

a) Contact us

Call us at +49 3943/659-195.
You can find CH!P’s opening hours here.

b) Preparation before the conference

Before participating in the conference, please prepare the following:

• Download the app "2FA Authenticator (2FAS)" to your smartphone.
  (Unfortunately, the university's 2FA is not compatible with all common 2FA apps.)
• Have your university ID card and a camera ready to verify your identity.
• Call CH!P by phone (see above) to proceed.

I can't connect to WiFi - What can I do?

It's a known issue that connecting to the WiFi or eduroam may not work right away.

Here are a few tips:

1. Make sure your password is correct.

It is updated at the beginning of each semester.
Also, check whether you may have changed it yourself.

2. Setting up eduroamCAT

If you're sure all your login information is correct but you still can’t connect to the WLAN, your device likely needs help locating the correct certificates. In this case, you can use eduroamCAT:

a) As a network profile:

For: Most common systems (except Android)

Sometimes your device simply can't find the correct configuration. In that case, you can install eduroamCAT. The process varies slightly depending on your device.
You can download eduroamCAT here: https://cat.eduroam.org/

Make sure to remove or forget eduroam from your Wi-Fi settings before starting the setup.

b) Via the geteduroam app:

For: Android, iOS, Windows, Linux

For iOS, Android, and Windows, there is also the alternative geteduroam app: https://www.geteduroam.app/
Search for the university (Hochschule Harz) as your institution and follow the setup process within the app.

Again, make sure to remove or forget eduroam from your Wi-Fi settings beforehand.

Here are some more detailed guides (accessible only from within the university network):

• Guide for Android and iOS
  (Setup on macOS works analogously to iOS using eduroamCAT)
• Guide for Windows
• HU Berlin’s guide for ChromeOS

What if I forgot to download my new password?

We can only point you in the right direction:

If you’ve forgotten your password or didn’t download your new login credentials in time, please contact the Admissions and Registrar's Office or the Info Point at the Campus Center.