What's the CH!P?

The CH!P is the computer Helpdesk of the Harz University. It supports the students in their daily use with their PCs, notebooks, the computer labs and the corresponding printing system as well as the university network.

Furthermore, CH!P members offer various courses on relevant topics from time to time.

What are the CH!P's tasks?

The area of responsibility of the CH!P includes among others:

• Assistance with problems around PC, notebook and smartphone
• IT introductory courses
• Supervision of the computer labs

What to do in case of problems?

During the opening hours every student can visit the office in house 4, room 4.204. The CH!P team provides comprehensive, competent and friendly advice on any problem. Alternatively, the Service Ticket System (STS) can also be used.

If a problem cannot be solved immediately, it is possible to leave the relevant device at the office. After a successful troubleshoot, the student will be informed immediately.

CH!P not available?

In case the CH!P is not available, please contact the IT Service Centre of the university:

• E-Mail:     Service Ticket System
• Hotline:    03943 659 911

You will also find detailed service information on the IT Service Centre's website.